Job Description

Under the direction of the Store or Corporate  Manager, ensure the store team performs a variety of tasks specific to the successful operation following the prescribed guidelines for service.

Salary

Role and Responsibilities

• Ensures customer satisfaction with mochinut experience
• Ensure compliance with health, safety, food handling, and hygiene standards
• Ensures all crew members follow company sanitary and safety procedures
• Handles customer complaints, and resolves issues in a diplomatic and courteous manner
• Ensure crew members perform daily duties and tasks according to the assignments by you or the Store Manager. 
• Manage inventory and supplies. Communicate with HQ when necessary

Required Skills

• Strong verbal and written communication skills.
• Ability to multi-task.
• Ability to learn and operate multiple café machines, including, but not limited to blenders, ovens, espresso machines, and cash registers.
• Demonstrated customer service skills.
• Cash handling skills in some stores.
• Excellent time management skills
• Excellent management skills
• Familiarity with food handling, safety, and other restaurant guidelines

Physical and Environmental Requirements

• Must be able to operate a computer or register.
• Must be able to use hands/arms to operate machinery, telephone, and for repetitive motion activities.
• Must be able to lift/push objects up to 15 lbs. on a regular basis and up to 25 lbs. on a periodic basis with or without assistance.
• Must be able to communicate using speech, sight, and sound with or without an assistive device.
• Must be able to stand, walk, stoop, bend, twist, crouch, or reach while performing daily activities of the job.